Return and Refund Policy

Last updated: Feb 28, 2026

This Return and Refund Policy outlines the terms and conditions governing returns, refunds, and cancellations for purchases made through IR Pharmacy (the “Company”, “We”, “Us”, or “Our”). By purchasing products from Us, You agree to this Policy.

1. Eligibility for Returns

We accept returns subject to the following conditions:

• Returns must be requested within 7 (seven) days from the date of purchase.
• Products must be returned in the same condition as sold, with original packaging, intact labels, and invoice.
• The product must be unused, unopened, and not damaged.
• Proof of purchase (original bill/invoice) is mandatory for all return requests.

2. Non-Returnable Items

The following items are strictly non-returnable:

• Prescription medicines once dispensed.
• Products sold against a valid prescription.
• Cold chain medicines (temperature-sensitive products).
• Expired products.
• Personal care, hygiene, or intimate-use products once sold.
• Any product that has been opened, partially used, or tampered with.

3. Damaged or Incorrect Products

If You receive a damaged, defective, or incorrect product:

• You must notify Us within 48 hours of delivery/purchase.
• The product must be returned with original packaging and invoice.
• Upon verification, We may offer a replacement or refund at Our discretion.

4. Refund Policy

• Approved refunds will be processed to the original payment mode.
• Refunds may take 5–10 business days depending on Your bank/payment provider.
• If the original payment mode is unavailable, refund may be issued as store credit.
• Shipping charges (if any) are non-refundable unless the return is due to Our error.

5. Cancellation Policy

• Orders may be cancelled before dispatch/processing.
• Once medicines are dispensed or shipped, cancellation may not be permitted.

6. Return Process

To initiate a return:

• Contact Us using the details provided below.
• Provide invoice number, product details, and reason for return.
• Our team will review and guide You through the next steps.

7. Legal Compliance

All sales are subject to applicable Indian laws, including pharmacy and drug regulations. Disputes, if any, shall be subject to the jurisdiction of courts in Kolkata, West Bengal.

8. Contact Us

If You have any questions about this Return and Refund Policy, You may contact Us:

• Email: official@irhealthcareservice.com
• Phone: 9046237091
• Address: PLOT NO-774&775, JL NO-85, KH NO-2693, MOUJA BHAGWANPUR, PURBA MEDINIPUR, WEST BENGAL - 721601